The following codes are returned back to the client if the system does not successfully validate the answer to the CAPTCHA test for some reason. The error code is appended to the original form URL as the value of captchaError parameter. For example:
If the CAPTCHA test is hosted on "http://www.myhost.com/myform.html" web page and a user enters incorrect CAPTCHA code, upon submissiong, the system will redirect the user to the following URL:
http://www.myhost.com/myform.html?captchaError=1
Error Code
Error Description
Possible Solution
1
User entered incorrect CAPTCHA code
Re-enter CAPTCHA code as it is shown on the image
4
No active account found
Please contact support for assistance.
7
Missing CaptchaPro key or referring host
Check CaptchaPro key in the image request URL
12
Could not create request to Client's controller.
Check controller URL in the settings.
13
Missing CaptchaPro key.
Make sure to enable cookies in your browser and try again.
16
Missing required response field
Check the name of HTML text field where users enter CAPTCHA code. The name must be set to "captchapro_response".
17
Client controller did not return valid redirect
Check client controller page to make sure it returns valid 301 or 302 redirect. A problem with code inside the controller can also lead to this error.
any other
General system error
Contact support for assistance. Provide error code number and step by step instructions to replicate this error.
